Refund policy

Last updated: 6 November 2026

You can verify the entire product before you pay. The free plan produces the complete, print-ready PDF — every layout, every column, your own footer and your own file names — with a visible watermark. Buying a license removes that watermark and our branding; it does not unlock a different tool. Because delivery is immediate and you have already seen exactly what you will receive, purchases are final except for the two cases below.

1. Try before you buy

We designed the free plan to remove the need for a refund window. Generate real PDFs from your own spreadsheet, check the live preview, inspect the full file-name list, and confirm the footer before you spend anything. The only difference after payment is that the watermark and the RowToPDF name disappear. There is no trial that silently converts into a charge, and no feature hidden behind the paywall that you cannot test first.

At checkout you are asked to confirm that you are buying a digital product delivered immediately. Nothing is shipped, nothing needs to be returned, and your license key is issued automatically by our payment provider.

2. When we will refund

We do not offer change-of-mind refunds. We will, however, always put right a charge that should never have happened or a product we failed to deliver:

• Duplicate charge. The same order was charged more than once.
• Activation fault on our side. Payment succeeded but no license key arrived, or a valid key could not be activated, and we cannot restore access within a reasonable time.

Email [email protected] with the order number from your receipt and one line describing the problem. We verify it against the payment record and, if it qualifies, issue a full refund through the payment provider — there is no form to fill in and no approval thread. Our provider does not support partial refunds, so we do not offer prorated credit refunds. Funds return to the original payment method, usually within 5–10 business days depending on your bank.

3. Credit packs

Credit packs are one-time purchases and credits never expire. If a pack turns out to be larger than you needed, the unused credits remain available indefinitely — you can come back months later and use them. A mistaken extra purchase is handled as a duplicate charge if it was billed twice in error; otherwise the credits are simply yours to keep.

4. Team subscriptions — cancel yourself, any time

A Team plan is a monthly subscription. You do not need to contact us to stop it: your Creem receipt email contains a "Manage subscription" link to a self-service portal where you can cancel in a few clicks. Cancellation stops the next billing cycle. We do not prorate a period that has already started, because the month's 1,000-document allowance is granted in full at the start of that period. If you were charged after cancelling, that is a billing error and is refunded in full under section 2.

5. Chargebacks

If a charge looks wrong, please email us before opening a card dispute. A billing error is faster to fix directly, and a dispute is decided by the card provider rather than by us. Disputes also carry a separate fee, which is why we would rather resolve the underlying problem immediately.

6. Your statutory rights and the payment provider's rules

Nothing in this policy limits mandatory consumer rights you have under the law of your country of residence. Where a withdrawal right applies to digital content, checkout asks you to consent to immediate performance and to acknowledge that the right is lost once delivery begins.

Payments are handled by our independent Merchant-of-Record, Creem. All refunds are processed through Creem rather than by us directly. Creem also reserves the right to issue a refund at its own discretion within 60 days of a purchase in order to prevent disputes, and buyers always retain the ability to raise a chargeback with their card provider. Where Creem's mandatory consumer rules give you a longer cancellation or refund window, those rules apply.

7. Exceptions

This policy does not cover licenses transferred to another party, purchases made with fraudulent payment details, or repeated purchases and refund requests that indicate abuse. We may decline a refund in those cases.

8. Changes

If this policy changes, we will update the date above. The version in effect on your purchase date applies to that purchase.